Explore the Beauty of the River Orwell with
Orwell River Cruises
Public Cruises Infomation & Bookings call 01473 258070
General Enquiries call 07773 369970
Charter Enquiries call 07734 875887

F.A.Q.

 

Frequently Asked Questions for Orwell Lady

WHERE DO WE PARK?

Parking is available in the Pay and Display car park in Duke Street. Turn into Duke Street from Fore Streetat the traffic lights by the Loch Fyne restaurant, Orwell Quay is on the right about 150 yds. The car park is accessed by turning right off Duke Streetinto University Avenue (second right) and then right again into the car park. There is pedestrian access onto Orwell Quay, and Orwell Lady’s berth will be in front of you, slightly to your left. The Sat-Nav postcode for the Car Park is IP3 0BQ. There is a map together with full directions from the A14 on our link marked How to Find Us.

There are also brown tourist signs throughout the town to help guide you.

WHERE DO WE MEET?

All Orwell Lady cruises start and end at Orwell Quay on the waterfront. Please wait by the gangway until the crew inform passengers to commence boarding.

WHAT ABOUT WHEELCHAIR ACCESS AND LIMITED MOBILITY EMBARKING?

Due to the design and construction of “Orwell Lady” it is not possible to accept passengers that are totally confined to their wheelchairs, as occupied wheelchairs would be unable to negotiate the gangway, main deck, saloon steps or the toilets. We are, however, very happy to welcome on board those wheelchair users who have limited mobility and are able to access the gangway, with assistance from our crew where necessary, and whose wheelchairs can be collapsed and brought on board by the crew. The wheelchair can then be set up in the saloon as required. There are a number of steps to be negotiated from the top deck to the afterdeck with grab rails on both sides, and also steps down into the saloon, again with grab rails both sides. Our crew will also give assistance to negotiate these steps when requested.

DO I NEED ANY SPECIAL CLOTHING?

Orwell Lady has two decks, the top viewing deck is open and the saloon is under cover. Please wear clothing suitable to the day and time of year and flat shoes. For those who like to stay on the top deck we also advise bringing sunscreen on sunny days. We have plastic ponchos available to purchase on board in case of sudden changes in weather.

WHO CLASSIFIES AS A CONCESSION?

Those being 60+ and/or registered disabled.

CAN I TAKE MY OWN FOOD AND DRINK ONBOARD?

No food or drink may be taken on board. Our licensed bar sells hot/cold drinks and snacks.

ARE THERE TOILETS ON BOARD?

Yes, separate male and female, but not wheelchair accessible.

CAN I TAKE MY DOG?

No dogs can be taken on board unless a Certified Guide Dog for the Blind.

WHAT IS THE UPPER AGE FOR A CHILD?

For all our tickets, children are under 16 years. Children under 3 go free on our standard daytime public cruises. All children must be accompanied by an adult.

WHAT IF THE WEATHER IS TOO ROUGH TO TRAVEL?

Orwell Lady is extremely safe but if conditions in Harwich Harbour are unpleasant the Skipper will not enter the harbour but remain in the river. If weather conditions are in any way unsafe due to, for instance, excessively high winds, fog, or other navigational problems, the Skipper may decide to cancel a trip. If time allows following any such decision we will of course make every attempt to contact you. This decision is always at the discretion of the Skipper and in such cases, you will be offered a full refund or an alternative booking

WHAT ABOUT SAFETY ON BOARD?

Orwell Lady is regularly inspected and licensed annually by the Maritime & Coastguard Agency (our regulatory body), and is maintained to a very high standard. A safety announcement is played before departure, which should be listened to. Our crew are trained every year for any eventuality and each cruise carries a qualified first-aider. We also carry more than sufficient lifejackets, life rings, and life rafts. Should you have any questions or concerns, the crew are there to assist you.

CAN I CHANGE MY BOOKING?

In the event of extenuating circumstances arising and a change of cruise date being requested, we or our Agents, may agree, at our sole discretion, to change a date (once only), subject to availability, and provided that the change is requested more than 48 hours before the booked sailing. Changes to a sailing date requested within 48 hours of the booked sailing will be classed as a cancellation. Any request for a change must be made to the source of the original booking.

WHAT IF I DECIDE TO CANCEL?

If you wish to cancel your cruise, rather than change your booking, then regrettably no refunds are available.

WHAT IF I MISS THE BOAT?

We are unable to refund passengers who do not present themselves at the departure point in time to board the trip they have booked. If you are having problems with parking or traffic delays then you may call 07773 369970 and we will do what we can to help.

IS THERE A MINIMUM NUMBER OF PASSENGERS?

The minimum number required to make a cruise viable varies according to the type of cruise, and Orwell River Cruises Ltd reserves the right to cancel any cruise should bookings be insufficient, and offer a refund or alternative booking.

For a printable pdf file of our FAQ's please (it will open in a separate window)

We hope to be able to welcome you on board Orwell Lady.


© 2015 Orwell River Cruises Limited
updated December 30, 2016

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